At qlivon.xyz, we strive to provide you with the best products and services. However, we understand that sometimes things don’t work out as expected, and you may need to return an item. This Return Policy outlines the process, conditions, and rights regarding returns on qlivon.xyz. Please read it carefully.

Eligibility for Returns

We want you to be completely satisfied with your purchase. To ensure that returns are processed smoothly, we ask that you meet the following conditions:

  1. Timeframe for Returns: You can return products within 30 days of receiving your order. If 30 days have passed since your purchase, unfortunately, we cannot offer a return or exchange.
  2. Condition of Returned Items: All items must be unused, unwashed, and in their original condition. They should be returned in the original packaging with all tags, labels, and accessories included. Items that are damaged, altered, or incomplete will not be accepted for return.
  3. Non-returnable Items: Certain items are non-returnable due to their nature, including perishable goods, personalized products, and downloadable software. If an item is not eligible for return, it will be clearly indicated on the product page on qlivon.xyz.

Return Process

To initiate a return, please follow these simple steps:

  1. Contact Us: Reach out to our Customer Service team at support@qlivon.xyz with your order number and details about the item(s) you’d like to return. We will provide you with a Return Authorization Number (RAN) and the return address.
  2. Pack the Item: Carefully pack the item in its original packaging to avoid damage during return shipping. Please include a copy of your receipt or proof of purchase along with the Return Authorization Number inside the package.
  3. Shipping the Return: You are responsible for the cost of return shipping, unless the item is defective or there was an error on our part. We recommend using a trackable shipping service to ensure the return is delivered safely.
  4. Return Confirmation: Once we receive your returned item, we will inspect it and notify you of the status of your return. If your return is approved, we will process your refund or exchange, depending on your preference.

Refunds

Upon approval of your return, we will issue a refund according to the payment method used for the original purchase. Refunds may take 7-10 business days to appear on your bank statement, depending on your financial institution. Please note the following:

  1. Restocking Fees: Some returns may be subject to a restocking fee, which will be deducted from the refund amount. This fee is usually applicable for non-defective items or if the item is not returned in its original condition.
  2. Gift Returns: If you received the item as a gift and are returning it, the refund will be issued in the form of store credit.
  3. Shipping Costs: The original shipping charges are non-refundable, except in cases where the item is defective or incorrect.

Exchanges

If you wish to exchange an item for a different size, color, or model, you can request an exchange within the same 30-day period. The exchange process is similar to the return process, and we will do our best to accommodate your request. Please note that exchanges are subject to availability.

If the item you want to exchange for is unavailable, we will issue a refund to the original payment method.

Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at support@qlivon.xyz. We will provide you with a prepaid return label to return the item at no additional cost. Once the returned item is inspected and verified as defective or damaged, we will issue a full refund or send a replacement item at your request.

Please provide the following information when reporting a defective or damaged item:

  • Order number
  • Description of the issue
  • Photos of the damage or defect (if applicable)

Late or Missing Refunds

If you have not received your refund within the expected time, please follow these steps:

  1. Check your bank or credit card statement: Refunds can take several days to appear on your statement depending on your bank or credit card provider.
  2. Contact your payment provider: It may take some time before your refund is officially posted.
  3. Contact Us: If you’ve followed the above steps and still haven’t received your refund, please contact us at support@qlivon.xyz. We will help resolve the issue promptly.

International Returns

For customers outside of the country where qlivon.xyz operates, please note the following additional points:

  • Customs Duties and Taxes: You may be required to pay customs duties or taxes on your return shipment. These charges are the responsibility of the customer and are non-refundable.
  • Return Shipping Costs: Customers outside of the country are responsible for covering the return shipping costs. We recommend using an international trackable shipping service.
  • Currency and Refunds: Refunds will be processed in the original currency used for the purchase. Exchange rate fluctuations may affect the final refund amount.

Return Policy Modifications

qlivon.xyz reserves the right to modify or update this Return Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed about any changes.

If you have any questions or concerns regarding our Return Policy, please don’t hesitate to reach out to our customer support team at support@qlivon.xyz.

Contact Information

For all return inquiries or to initiate a return, please contact our Customer Service team using the following methods:

  • Address: 1521 1st Ave S, Seattle, WA 98134, Hoa Kỳ
    Phone: +12064031827
    Email: admin@qlivon.xyz

Thank you for shopping with qlivon.xyz. We appreciate your business and are committed to providing you with the best customer service experience!